Frequently Asked Questions
Odyssey Electronics, Inc. is an
International, independent stocking distributor of
OEM original components for OEM's, CEM's, VAR's and
System Integrators. We've specialized in Tier
One excess component options and third-party
memory modules since 1997.
Who is Odyssey Electronics and what do they do?
Odyssey Electronics is the leading global Independent
Distributor of semiconductors, electronic components and
computer products. Odyssey buys, sells, stocks, imports
and exports semiconductors and other electronic
components used in computers, peripherals, industrial
machinery, medical equipment, automobiles, video
games/toys and other high-tech systems.
Does Odyssey have any international offices?
Odyssey Electronics has its world headquarters in
beautiful Dana Point, California. Our Representatives
work in the electronics market in every major worldwide
hub. This global presence allows Odyssey to source parts
around the clock and all over the world.
What products does Odyssey sell?
Odyssey Electronics sells most brands of
semiconductors, electronic components, and computer
products. Review our complete listing of products and
manufacturers.
Does Odyssey carry any inventory?
Yes. In addition to our worldwide availability,
Odyssey has an excess consignment program that enables
OEMs/CEMs a means to liquidate their excess inventories.
As a result, Odyssey has access to thousands of
factory-sealed line items in inventory. This consignment
excess is in addition to Odyssey's "house" inventory of
on-hand stock.
What value-added services does Odyssey Electronics offer?
Odyssey Electronics is one of the few Independent
Distributors to offer all value-added services
including, but not limited to; burn in, kitting,
testing, packaging, etc. Odyssey Electronics is ISO2002
Compliant.
What payment options does Odyssey offer?
Odyssey Electronics offers several payment options to
customers based on a review of their financial history.
Options include: COD, Wire Transfer, Net Terms and
Credit Card.
How long has Odyssey Electronics been in business?
Odyssey Electronics was founded in 1997.
What lead times can I expect when I purchase from Odyssey Electronics?
We focus on getting our customers the right parts
faster than anyone else can do it. Although the lead
times for individual parts may vary, Odyssey's
professional shipping department will expedite the
delivery of the parts.
Who is Odyssey Electronics' competition?
In a general sense, Odyssey Electronics competes with
hundreds of distributors located across the United
States and around the world, ranging in size from small
one-man outfits to a few other large Independent
Distributors similar to Odyssey Electronics.
What sets Odyssey Electronics apart from the competition?
Odyssey Electronics possesses the unique ability to
combine complete professionalism with surprising speed
and responsiveness. Superior product availability and
expedient delivery are Odyssey Electronics' hallmarks.
We have focused our energies on developing business
initiatives and operational infrastructures that provide
significant advantages to the core business of
open-market electronics distribution. Odyssey
Electronics has been in business since 1997 and has
invested substantial resources in the future of the
company.
Odyssey has established relationships with suppliers
and customers around the world that are the cornerstone
of a global network of manufacturer and distributor
business partners. These relationships give Odyssey
Electronics the ability to find the parts customers need
when they need them. It also gives us the insight to
stay ahead of a rapidly changing industry. Many of our
business partners deal with Odyssey Electronics on an
exclusive basis. This allows us access to product offers
and requirements that other distributors don't have.
Odyssey Electronics also has the logistical knowledge
and financial strength to quickly move large amounts of
product around the globe. Of course, Odyssey
representatives are some of the best-trained, most
knowledgeable, and highly motivated professionals in the
business. This is why Odyssey Electronics enjoys a
sterling reputation for quality, reliability, and
discretion throughout the industry. "Take the Journey"
is the philosophy of each Odyssey employee.
How experienced are your sales and buying teams?
Our representatives are some of the best trained,
most knowledgeable in the industry.
Can I buy shares of Odyssey Electronics?
No, Odyssey Electronics is a privately held company.
How do I return product to Odyssey?
Call or e-mail your Odyssey representative and submit
the following information: Your contact information,
your representative's email address, the purchase order
number, the invoice number, the part number, serial
number, unit cost, quantity ordered and the reason for
the RMA. Once your information is submitted you will be
given an RMA request number that you should print out
for your records. Your representative will contact you
within twenty-four hours.
I just purchased a product on Odyssey. When will it be shipped to me?
All orders are processed immediately. Shipping terms
for each product are outlined in that product's detailed
description. If the shipping terms outlined in the
product description do not meet your specific needs,
please call 1-949-463-0465 to see if an alternate
shipping option is available.
I prefer to ship with a specific carrier and account number, can I use them to have my products shipped to me?
Yes, as long as Odyssey works with that carrier. And,
since Odyssey has relationships with all of the major
carriers, that should be no problem. To specify which
carrier you prefer call a Odyssey representative at
1-949-463-0465
Does Odyssey ship overseas?
Yes. In fact, Odyssey Electronics has offices all
over the world to better serve our international
customers. This includes major trading centers in San
Jose, Hong Kong and Amsterdam.
How does Odyssey handle different country's customs laws?
Your purchase may be subject to import duties, taxes
and/or fees, which are levied once the package reaches
its destination. Additional charges for customs
clearance must be borne by you. Odyssey has no control
over these charges and cannot predict what they may be.
Customs policies vary widely from country to country.
Please contact your local customs office for detailed
information. Additionally, when ordering from
OdysseyElectronics.com, you are considered the importer
of record and must comply with all laws and regulations
of the country in which you are receiving the goods.
How fast can you get my shipment to me?
It depends. If the product you ordered is in stock in
our Dana Point facility and your company is in San
Jose, it could be in a matter of hours. In most
situations, where the product is warehoused, where you
office, the time of day, and day of the week can all
effect the actual delivery date.
But, as a matter of pride, Odyssey Electronics boasts
steadfast commitment to quick delivery. Odyssey is one
of a few to offer QA-approved drop shipping and freight
forwarding services around the globe. Plus, we have an
entire department dedicated to import, export and
freight services.
Back to Top
